If you can't find your dispatch email, check your spam folder. If still can’t locate your dispatch email, then your order is being fulfilled at our warehouse.
Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.
Yes, we do. This can be arranged at checkout. However, please contact us prior to placing a store pick for your order. Due to the current COVID-19 precautions that have been put in place, it may not be possible as we are strictly following safety guidelines from the Government and World Health Organization.
Unit 1.09, 111 Power Road, London, W4 5PY, United Kingdom Please let us know what the problem was with your order so we can process you either a refund or exchange by emailing us at:
If you have not received this email and it has been longer than three working days since you placed an order, please email firstname.lastname@example.org quoting your order number.
Pay nothing extra. If you make repayments on time, you'll only ever pay the price of the item you've purchased.
Simply select Klarna as your payment method at checkout and enter your preferred debit or credit card information. Klarna will bill this card every 30 days in three equal instalments.
All you need is:
A UK credit or debit card
To be over 18 years of age
A UK billing address
If you're experiencing error messages when making a payment, ensure you have inputted the correct details by checking all the information correctly. If all the information is correct, contact your bank to ensure there are no problems with the card. After this, please contact us by going to the ‘Contact Us’ tab to submit details and we will investigate further. To help us solve the issue for you, please include as many of the following details as possible (don't worry if you're not very technical or are unsure about any of the below; just give us as much information as you can):
• What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)
• What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
• What payment method you were trying (e.g. PayPal, Visa)
• A description of the problem and what time the problem occurred
• If you get an error message, please include it in your message to us Payment Declined
If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your Chambers By Q order.
If the above doesn't help, your card issuer will have more information.
If using PayPal, please contact PayPal directly if your payment has been declined.