Shipping policy

Sample Orders

All sample orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. The notification email will include tracking. Depending on which courier service you choose at checkout tracking visibility may differ.

Bulk/Wholesale Orders

All bulk/wholesale orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. However all bulk/wholesale orders are made-to-order, this means that it will not be dispatched as soon as samples. The maximum lead time for bulk/wholesale orders is 4 weeks (guaranteed - check out guarantees page to find out more). With that being said, we always aim to fulfil our clients orders as soon as possible. Throughout the production process, you will be receiving e-mails updating you with what stage your order is along the production line. If you have any questions or require updates for your order, feel free to call us or contact your account manager directly.